Question 1

How much does a self-load truck cost in Brisbane?

Accepted Answer

You get an exact price online in about a minute by entering the pickup and delivery addresses. The quote includes fuel, tolls, fees and GST, and the figure shown is the figure charged. There is no phone call and no site visit.

Question 2

Do I have to load the truck myself?

Accepted Answer

Yes, and that is the point. A removalist charges you for the truck and for the people who carry everything; here you pay for the truck and the driver, and you and your helpers do the carrying. That is exactly where the saving comes from. The truck has a hydraulic tail lift rated to 500 kg, so a fridge, a washing machine or a loaded toolbox goes up on the platform rather than being carried.

Question 3

Is it a van or an open truck?

Accepted Answer

An open tray with drop-down sides, which is the better tool for most moves. The sides fold down so you can load from any angle instead of shuffling everything in through a back door, and the top is open, so tall items can be strapped above the rails — it takes more than an enclosed van of the same length. Your things are open to the weather, so bring covers if rain is forecast.

Question 4

What size truck is it and how much does it hold?

Accepted Answer

The tray is 3.1 m long and 1.92 m wide, and the truck carries up to 1000 kg — roughly a studio or a small one-bedroom in a single load.

Question 5

Which areas of Brisbane do you cover?

Accepted Answer

We travel up to 80 km from our depot on Brisbane's southside, which covers Brisbane and the surrounding areas.

Question 6

Can I book and pay online?

Accepted Answer

Yes. Once you are happy with the price you book on the website and pay by card — half as a deposit and the balance once the job is done. A confirmation and a tax invoice are emailed to you.

Question 7

Do you take rubbish to the tip?

Accepted Answer

Yes. If you just need something gone we collect it and take it to the tip, and the disposal fee is already included in the price you are quoted.

Question 8

Is my furniture insured while it is on the truck?

Accepted Answer

We do not carry goods-in-transit cover, and most movers do not — belongings in transit are normally covered by the customer's own home and contents policy, so it is worth checking yours before the day. This does not change our responsibility if we are the cause of damage.

Question 9

How far in advance do I need to book?

Accepted Answer

At least three days. The website only offers dates it can actually take.