Privacy

This notice explains what Reliable Mover collects when you book a move, why, and what we do with it. It sits alongside the privacy policy for the wider website.

Your name, email address and phone number.

The pickup and delivery addresses, and the coordinates we work out from them so we can price and navigate the job.

The date, time and details of the move, including anything you write in the notes and the list of items you tell us you are moving.

Photographs you choose to upload, and photographs the driver takes of the load. Photos are optional for you — a booking without them is perfectly normal.

The times the driver records at each address, and the truck's location during your job, which is how on-site time is measured.

Payment is handled by Stripe. We never see or store your full card number.

To price the job, to do it, to contact you about it, to charge for it, and to keep the records the tax law requires us to keep.

Location and timestamps exist to measure on-site time fairly. If they are incomplete, the outcome favours you — no extra time is charged.

Your booking is passed to Hou Properties Pty Ltd ATF The Hou's Family Trust (ABN 24 434 941 496), the separate business that carries out your move. They need it to do the job, and they handle it under their own privacy obligations. This is not a third party we sell your details to — it is the business you are buying the move from.

The driver sees what he needs to do your job: your name, phone number, both addresses and your notes.

Google receives the addresses so we can calculate the route and distance.

If you write notes in a language other than English, we use Google Gemini to translate them so the driver can read them. Do not put anything in the notes you would not want translated by a third-party service.

Stripe handles payment. Our email provider sends the emails.

We do not sell your information, and we do not use it for advertising.

The link in your confirmation email is the key to your booking — anyone who has it can see your booking and cancel it. Treat it like a password and do not post it publicly. It stops working 180 days after your move.

Booking and payment records are kept for at least five years, because Australian tax law requires it.

Photographs and location records are kept while they may still be needed to answer a question about the job.

Email admin@jiashiwu.com.au and we will tell you what we hold about you, correct anything wrong, or delete what we are not required to keep.

If you are unhappy with how we have handled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.